Maintenance Requests User Manual


Pages designed to aid the user and explain the function. This file should open in a new window allowing it to be used beside the calling page. The documnent is single page. The Index allows internal link jumps (heavy type) to sections with cross indexing where useful. There is a return to Index link at the end of each section. Some information will be technical as this file is a documentation of function as well as the user instruction manual. It will grow. Tell David if you needed explanation and cannot find it.

Index:
Request Form: - Using and completing the request form.
Request Viewer: - Explanation of the the Job List database view page.
Printing: - How to print the forms.
Completion: - How to sign off an item from the 'outstanding' display list..

 

Request Form: The web form used to request a job. You will need a User name and User ID. The form will automatically check these against its database and only accept forms from valid users. The Name on the form should those for whom the job is requested. Likewisie the Dept and Room. Phone is for whoever is most useful for John Newbury, or whoever is doing the work, as a contact. Please use high priority only for jobs that really are. Give a useful Description of what is needed and with any extra information about Access etc, (times, restrictions, safety, security) in the second text box. There are 250 chrs available in each with a countdown. The form will send an email to JN. and one to you (email associated with user name) as record. This will have a Job number ID. This is the record number in the Job list database and from now on will tag everything related to this job. John will acknowledge the receipt of the request and you will get a second email - this time with a link to the Job description - including any response from JN. At any time you can look at the your job list with the request viewer.
Index

Request Viewer: Script for viewing job list. Needs user name. List records in database according to selection of: All, Outstanding (empty completion date field), Completed (date in completion date field). The pull down starting record number allows the list to start from a particular Job ID. Print in landscape. Individual users will see all the records listed in the pull down list not just their own. Only their own will display. hence you may ask for a record that will not show. It should then start printing from where your next job number starts.
Index

Completion: The completion page allows a date (completion date) to placed in the completed field. The completion page can viewed at any time providing the completed check box is not ticked. The Item Complete button is the only submission button and therefore is used to select or change the ID whether the complete box is ticked or not! The purpose being that it is necessary to check for the correct Job ID before the final submission of Item Complete. The only effect of this completion process is to take the item out of the outstanding list. This checks for the completion date field being empty and if so - displays the record. The Competed list only displays those records with a completed date field.
Index

Job Number ID: The record number in the database that tags the job. This number will tag everything to do with the job. It is automaticically allocated and will increase incrementally from 1.
Index

Printing: Set the paper to print in landscape. The tables are designed to be 100% of the page width. If the browser window is reduced the table width will reduce until the the words of the column headings fit their columns. At that point the table width cannot reduce any more. The list pages should print with all details if landscape is used at whatever size table.
Index


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